Privacy Policy

Information We Collect

At Gymnastics Floor Spring, we collect information you provide directly to us when you place an order, create an account, subscribe to our newsletter, or contact our customer service team. This includes:

Your name, email address, shipping address, and phone number
Payment information (processed securely through Shopify's payment gateway — we never store full card numbers)
Order history and product preferences
Communications with our customer support team

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and pages visited. This data is used to improve site performance and user experience.

How We Use Your Information

To process and fulfill your orders, including shipping and delivery
To send order confirmations, shipping notifications, and customer service communications
To provide product recommendations and improve your shopping experience
To send promotional emails about new products and special offers (you can unsubscribe at any time)
To prevent fraud and protect the security of our platform
To comply with legal obligations and enforce our terms of service

Cookies and Tracking

Our website uses cookies to remember your cart contents, preferences, and to analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some site functionality, particularly the shopping cart.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We share information only with:

Shopify (our ecommerce platform) for order processing and payment
Shipping carriers (UPS, FedEx, freight companies) for delivery
Service providers who help us operate our business (email marketing, analytics)
Legal authorities when required by law

Data Security

All payment transactions are encrypted and processed through Shopify's PCI-compliant payment infrastructure. We use SSL (Secure Socket Layer) technology to protect your personal information during transmission.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@gymnasticsfloorspring.com.

Children's Privacy

Our website is intended for business customers and facility operators. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy, contact us at:

Gymnastics Floor Spring
1001 Irwin St, San Rafael, CA 94901
Email: info@gymnasticsfloorspring.com
Phone: +1 (415) 450-6680

Last updated: January 2025